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MakrX

Empowering makers and manufacturers with professional tools and community.

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Email
hello@makrx.org
Support
+91 7986154067
Location
Chandigarh, India
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    Privacy Policy

    How we collect, use, and protect your information

    Last updated: July 19, 2026

    Your Privacy Matters

    At MakrX Store, we are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, share, and protect your information when you use our website and services.

    This privacy policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").

    Information We Collect

    Personal Information

    Information you provide directly when creating an account or making a purchase:

    • • Name and contact information
    • • Email address and phone number
    • • Shipping and billing addresses
    • • Payment information (securely processed)
    • • Account preferences and settings
    • • Order history and preferences

    Usage Information

    Information collected automatically when you use our services:

    • • Device and browser information
    • • IP address and location data
    • • Pages visited and time spent
    • • Search queries and interactions
    • • Cookies and similar technologies
    • • Performance and error data

    3D Printing Files

    When you use our 3D printing services:

    • • Uploaded STL and design files
    • • Print specifications and requirements
    • • File metadata and properties
    • • Print job communications
    • • Quality feedback and ratings
    • • Project photos and documentation

    How We Use Your Information

    Service Delivery

    • • Process and fulfill your orders
    • • Provide customer support
    • • Send order confirmations and updates
    • • Process 3D printing jobs
    • • Handle returns and exchanges

    Communication

    • • Send important account information
    • • Provide product updates and news
    • • Respond to inquiries and requests
    • • Send marketing communications (with consent)
    • • Notify about policy changes

    Improvement

    • • Analyze usage patterns and trends
    • • Improve website functionality
    • • Develop new products and features
    • • Optimize user experience
    • • Conduct research and analytics

    Security & Legal

    • • Detect and prevent fraud
    • • Ensure platform security
    • • Comply with legal obligations
    • • Enforce terms of service
    • • Protect intellectual property

    Information Sharing

    We Never Sell Your Data

    We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Your data is only shared in specific circumstances outlined below.

    Service Providers

    We share information with trusted third parties who help us operate our business:

    • • Payment processors (Razorpay)
    • • Shipping and logistics partners
    • • Email service providers
    • • Cloud storage and hosting services
    • • Analytics and marketing tools

    Legal Requirements

    We may disclose information when required by law or to protect our rights:

    • • Response to legal process or court orders
    • • Investigation of potential violations
    • • Protection of rights, property, or safety
    • • Compliance with regulatory requirements

    Business Transfers

    In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change in ownership or control.

    Data Security

    Security Measures

    We implement industry-standard security measures to protect your information:

    Technical Safeguards

    • • SSL/TLS encryption for data transmission
    • • Encrypted data storage
    • • Regular security audits and updates
    • • Firewall and intrusion detection

    Administrative Controls

    • • Limited access on need-to-know basis
    • • Employee training and agreements
    • • Regular access reviews
    • • Incident response procedures

    Your Privacy Rights

    Access & Update

    View and modify your personal information through your account settings.

    Account Settings →

    Delete Account

    Request deletion of your account and associated personal information.

    Contact Support →

    Data Export

    Download a copy of your personal data in a portable format.

    Request Export →

    Opt-Out

    Unsubscribe from marketing communications and adjust privacy preferences.

    Privacy Settings →

    Cookies and Tracking

    Types of Cookies We Use

    Essential Cookies

    Required for basic website functionality, such as maintaining your shopping cart and keeping you logged in.

    Analytics Cookies

    Help us understand how visitors use our website so we can improve the user experience.

    Marketing Cookies

    Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

    Cookie Management

    You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

    International Users

    Data Transfers

    MakrX Store is operated by Botness Technologies Private Limited, based in India, and processes personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the IT Rules, 2021. If you access our services from outside India, your information may be transferred to and processed in India.

    DPDP Act, 2023 Compliance

    We process personal data only for lawful purposes with your consent or another legal basis recognized under the DPDP Act, and honor your rights to access, correction, and erasure as described above.

    International Visitors

    For visitors from the EU/EEA or California, we extend equivalent access, correction, and deletion rights on request, even though our primary legal obligations are under Indian law.

    Contact Us

    Questions about this privacy policy or our data practices? We're here to help.

    Grievance Officer (IT Rules 2021 & DPDP Act 2023)

    Adit Luthra

    Email: hello@makrx.org

    Phone: +91 7986154067

    Company & Mailing Address

    Botness Technologies Private Limited (GSTIN: 04AAMCB2114P1ZN)
    #1582, Sector 18D
    Chandigarh, 160018, India

    Policy Updates

    We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also send you an email notification.

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