Hassle-free returns and exchanges for your peace of mind
For most products
Online return portal
3-5 business days
Filaments, tools, accessories, and most 3D printing supplies can be returned within 30 days of delivery in unopened, original condition.
Extended return period for 3D printers and major equipment. Must be in original packaging with all accessories and documentation.
Custom printed items can only be returned if there's a quality issue or manufacturing defect. Returns must be initiated within 7 days of delivery.
Log into your account and go to Order History. Click "Return Items" next to your order to start the return process.
Go to Order History →Choose which items you want to return and select a reason. This helps us improve our products and service. Upload photos if returning due to damage.
We'll email you a prepaid return shipping label. For most returns, shipping is free. For returns due to change of mind, a ₹497 shipping fee may apply.
Pack items in original packaging when possible. Include all accessories, manuals, and documentation. Drop off at any authorized shipping location.
Once we receive and inspect your return, we'll process your refund within 2-3 business days. Refunds are issued to the original payment method.
Need a different color or size? We offer direct exchanges to get you the right product faster than a return and new order.
Items returned not in original condition, damaged, or missing parts may receive a partial refund. We'll contact you before processing.
Received a defective or damaged item? We'll make it right with a full refund or replacement, plus we'll cover all shipping costs.
Our mistake! We'll send the correct item immediately and provide a prepaid return label for the wrong item.
Large quantity orders have special return considerations. Contact our business sales team for personalized assistance.
Our customer service team is here to help with any return questions or concerns.
